FAQs

How do I place an order?

  1. Add Items to bag.
  2. Click 'Check Out' option.
  3. Enter the shipping address and select a payment mode.
  4. Click Place order and complete the payment.
  5. Once order is placed the Order ID will be generated and displayed for your records. In addition an email will be sent to you with order details.

How can I check the status of my order? 

Once your order is placed a confirmation email will be sent to your email account. You will receive an email with tracking information when your order has been shipped.

Do I need to make an account to shop at Khubsoorat?

No, you don't have to create an account to buy an item(s) from Khubsoorat. However we highly recommend our customers to register an account with us so that they are able to perform faster checkout and track their order(s) online. In addition by registering an account with us and subscribing to our newsletter you also receive notifications about new products/collections and any promotions.

What Payment Methods Do You Accept?

We accept all major credit cards (Such as Visa, MasterCard, American Express, Discover).

Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. As Khubsoorat is committed to maintaining the highest levels of security against fraud, we stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are safe.

What is your returns policy?

Please refer to Returns policy section for more details. Returns policy can be found from the footer menu links of this page.

Where can I get your Shipping information?

Please refer to Shipping section for more details. Shipping link can be found from the footer menu links of this page.

What material are the Jewelry made of?

Material details are provided in each product description.

How do I take care of the Jewelry I bought from Khubsoorat?

Please refer to Jewelry Care section for more details. Jewelry Care link can be found from the footer menu links of this page.