FAQs

How do I place an order?

  1. Add Items to bag.
  2. Click 'Check Out' option.
  3. Enter the shipping address and select a payment mode.
  4. Click Place order and complete the payment.
  5. Once order is placed the Order ID will be generated and displayed for your records.In addition an email will be sent to you with order details.

How can I check the status of my order? 

Once your order is placed a confirmation email will be sent to your email account. You will receive an email with tracking information when your order has been shipped.

Do I need to make an account to shop at Khubsoorat?

No,you don't have to create an account to buy an item(s) from Khubsoorat. However we highly recommend our customers to register an account with us so that they are able to perform faster checkout and track their order(s) online. In addition by registering an account with us and subscribing to our newsletter you also receive notifications about new products/collections and any promotions.

How Do I Know What Size To Choose?

Since our collections come from different designer sizing can vary from product to product. We provide sizing information for each product in the product's page. In addition we recommend users to look at out sizing info page and in case of any questions, feel free to send us an email at info@khubsoorat.com.

What is "Time to ship" listed for each product? 

This is the processing time our team require to ship that product. E.g. If the "Time to Ship" for a product is 2-3 weeks, then it will take our team 2-3 weeks to prepare the product and then we will ship the item post that duration (Time to ship). 

When will i receive my items(s)? 

Your actual time to receive item(s) depends on Time to ship + Shipping time. So if you order an item where the time to ship is 3-4 weeks and you chose standard shipping then the your time to receive package will be 3-4 weeks (Time to Ship) + 12-16 business days for standard shipping.

If your order contains multiple items with different "Time to Ship" times then your order will only be shipped when all products are ready. E.g. If you order one item with "Time to Ship" 2-3 weeks and another item with "Time to Ship" 3-4 weeks then your order will be shipped post 3-4 weeks.

Where do you ship to?

We currently only ship to places within North America including the United States of America (that includes all 50 states, Washington, DC, Hawaii and Puerto Rico) and Canada.