Shipping

What Shipping carriers do you use?

We only use well known carriers such as USPS, DHL and UPS for shipping. 

Where do you Ship from?

All our shipments are sent from our NJ (New Jersey ,United States of America) location.

Where do you ship to?

We currently only ship to places within the United States of America (that includes all 50 states, Washington, DC, Hawaii and Puerto Rico).

Will I receive a Tracking number once my order has shipped?

You will receive a tracking number and other tracking information via email.

How long will it take to get my order?

Shipment times are calculated based on the shipment option selected at the checkout, please select appropriate shipment carrier and option as per your needs. Note that after an order is placed, it takes us 1 business day to process the order and after that the shipment is sent. 

Business days are Monday through Friday, not including holidays. Please remember that delivery time does not include weekends or holidays.

General:

Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. Estimated delivery times are to be used as a guideline only and commence from the date of dispatch. We are unable to redirect orders to a different address once items have been dispatched. If an order is expedited, a physical address will be needed since UPS cannot deliver to P.O. Boxes. 

Lost Packages:

If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.

Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.

However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.

I have more questions about your Shipping?

Please contact us at info@khubsoorat.com for any questions or concerns.